Audio Response

Audio Response

Call our audio response service for account balance information, to transfer funds, request checks or review account activity.

For Telephone Account Access:

Dial (330) 792-3618 from a touch-tone phone.

• To access your membership, enter 1.
• Enter member number followed by # key.
• Enter access code (PIN) followed by the # key.

Quick Menu Keys:
Star key (*) Press any time to back up one menu level
Zero key (0) Press any time for  the operator 
Eight key (8) Move forward five items in the history
Nine key (9) Repeat the last read back

Initial Menu:
For account and loan inquiries, enter 1
For payments, transfers and withdrawals, enter 2
For new member # & other activities, enter 3
For Credit Union assistance, enter 0
To disconnect, enter 5

Account & Loan Inquiry Menu:
For account balance inquiry, enter 1
For account history, enter 2
For cleared share drafts, enter 3
For loan inquiry, enter 4
To return to the previous menu, enter *
For Credit Union assistance, enter 0

Payment, Transfer & Withdrawal Menu:
To make a loan payment, enter 1
To make a transfer, enter 2
To make a cross member transfer, enter 3
To withdraw a check, enter 4
To return to the previous menu, enter *
For credit union assistance, enter 0

New Member & Other Activities Menu:
To go to a different membership, enter 1
For savings rates, enter 2
For loan rates, enter 3 
To change your access code, enter 4
For stop payments, enter 5
To report a lost or stolen card, enter 7
To return to the previous menu, enter *
For credit union assistance, enter 0